Support
Purchase trouble, install trouble, capture trouble, or a question about where your files went: send the details and we will work from the real state.
Contact
Email corey@irieswag.com. For billing, write from the purchase email and include the receipt or invoice number.
Include your Mac model, macOS version, and a screenshot of the message.
Say whether the source was a URL, MP4, MOV, audio file, or existing transcript.
Name the selected provider and include the exact error. Remove keys and private content.
Include the product, purchase email, receipt, and what you need changed.
Where local files live
The app creates its customer workspace in ~/Documents/Watchless/. Captures, transcripts, knowledge files, exports, skills, samples, and logs remain inspectable in ordinary folders.
Before sending diagnostics
- Quit and reopen Watchless, then retry once.
- Confirm the source file still opens on your Mac.
- Check available disk space for large video captures.
- Remove passwords, API keys, customer data, private transcripts, and unrelated local paths from screenshots or logs.
Policies
See the Privacy Policy, Terms of Use, and Refund Policy.